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Forging Ahead – How Business Process Reviews Are Helping Our Clients Become Ultra-Efficient A common misconception about business process outsourcing (BPO) is that it is

Can you imagine life and work without live chat? For many of us, the answer is a resounding ‘no’. This functionality has become key to

Without healthcare process outsourcing, organisations and businesses must shoulder a significant burden. If there is no external assistance, in-house teams need to handle all processes

Hybrid working models have been thrust into the spotlight in recent years, as the COVID-19 pandemic forced businesses to get creative and evolve their current

How Metro Manila’s BPO Industry Is Supported by Talent from Right Across the Philippines Metro Manila is one of the key economic and cultural centres

The outsourcing industry is really gathering pace, exceeding US$250 billion globally for the first time in 2022 and is expected to exhibit a compound annual

The idea of outsourcing – of leveraging the benefits of a BPO – once seemed out of reach for many businesses. Such an international focus

It’s not unusual for business owners to be a little anxious about the prospect of outsourcing. Some may feel it to be a sign of

Benefits of BPO: How Outsourcing Brings Teams Closer Together

In the past, some businesses have been reluctant to outsource their business processes, preferring instead to struggle with just their in-house teams. There have traditionally

It’s no secret that business process outsourcing has been surging forward in recent years, passing some impressive milestones along the way. What is surprising, however,