Often SME’s are caught between the need to add resources to enable growth and the need to keep costs at a minimum. Since 2016, we have been assisting businesses with outsourcing administration, adding quality cost-effective team members who help with administrative work.
This allows the local business resource to focus on strategy, growth and face-to-face client engagement. Whether it be finance, general administration, marketing and social media management, or a specialised technical role, we can assist with the support you need to help you drive your business forward.
Customers expect 24/7 support and access to your team, this brings strain and unprofitable hiring to support this. With customers not only in the physical environment, digital environment and global expansion retailers need other solutions. enablesRetail specialise in improving your customer experience from an offshore pool of talent and highly service-orientated culture.
If its customer care services including webchat, call centre support, sales to back-office accounting, supply chain, CRM, and HR enablesRetail will help build your team and bring the customer intimacy and training your customer’s demand.
enableSME has been providing 24/7 operations teams for over 4 years. We work closely with clients to establish scheduling and resourcing requirements and act as an augmentation of your local team. Whether it be a standard helpdesk requirement or more advanced outsourced NOC services, we have the skills and experience to work with you to cost-effectively develop a team that exceeds customer service expectations.
We are happy to have a no-obligation review of your current operations centre and provide an alternative that may include offshore and onshore resources as relevant.
With the rapid pace of growth that the Digital space has seen in the last 2 years, companies are struggling to find the talent, expand the team cost-effectively and grow to meet this pace. enablesDigital source the best talent from the biggest pool to drive team capacity, it’s not outsourcing staff, it’s building highly skilled teams to compliment your team.
Whether it is e-commerce assistants, managers or developers, graphic design, content creation, SEO, Performance Marketing (SEM, Social), IT support, enableDigital have the strongest recruitment, quality control and security to support your new team members and your growing business.
Why A Filipino Team?
The Philippine population are highly educated, motivated and aligned to your culture and service level expectations. The Philippines economy has always relied on service industry, therefore there is a positive service culture which is well aligned to our clients requirements. It is a talented workforce with strong English language skills.
Manila has by far the largest pool of knowledgeable and experienced talent across a variety of roles. There is a fast growing educated population with 500,000 graduates every year vying for the best jobs. The capital is also a long established location for IT/BPO services. In our experience, Manila based resources, when effectively managed, will deliver a higher productivity regime compared to typical Western productivity.