We have deep domain understanding of the retail business and the key drivers in this digital age post the pandemic, we have converted this into real life human centric scenarios and working with clients on initiatives to enhance their online presence to manage their customer contact.

Our Services

Customer Care Centre

Graphic Artists

Ecomm Managers


Data and CRM

Email and Personalisation

Customer Service

We run multiple customer teams across two national/international fashion retailers (Australia, UK and US) 24/7 across email, chat and voice. We also work with technology wholesalers who work direct to customer models.


Ecomm is a central part of most retail journeys at the moment as 60-80% of a retailers engagement is coming through digital channels. Ecomm sales in omnichannel retailers are often still only 10-20% of their overall revenue but the needs and speed of change is high. We allow businesses to scale up their team with highly skilled and cost effective resources from the large Manila pool.

Management reportinG, IT Support and Accounting support

High Retail store costs, high wages and ever growing compliance, need for up to date information to make quick decisions and investor requirements are conflicting challenges in retail environments. We bring the ability to scale up and support your local team with you own dedicated offshore team.

Graphic Artists, Product Retouchers, Copy writers and content creators

The new mantra of customer engagement is Content, Content, Content. For customer engagement there is a battle out there for better content, more content and dynamic information. This takes talented, skilled people to drive this push, the Manila workforce are full of talented and creative people with multi-linguistic abilities.

Service Experience

The retail team is lead by Rob who has over 25 years experience across all channels of retail. He brings this knowledge to our team and clients across strategy, project development and operational excellence.  This innovation is across the omnichannel retail market and customer service.

Currently, Commercial Director, APAC at Overdose and formerly the General Manager of the Katies and Autograph retail stores Australia wide. Previously has worked with Specialty retailers, Woolworths and David Jones


Business Development
Operations and Innovation



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Still have questions?

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    Want to join our team?

    If you are looking to join one of our amazing teams, please reach out. We are growing quickly and have many opportunities.