How Cloud Services Are Shaping the Future of Outsourcing

Cloud services are becoming increasingly crucial across all areas of business. However, in the business process outsourcing market, they are particularly valuable. This is because of the remote nature of BPO work, and the security safeguards and business uptime guarantees BPO firms need if they are to be competitive.

Read on to learn more about how cloud services are supporting offshore staff, and even shaping the future of business process outsourcing.

Real-Time Collaboration Is Achieved Securely and Efficiently

Without remote collaboration, there is no outsourcing industry and there is no BPO. Outsourced teams have always needed to collaborate with centralised management personnel or with other teams deployed in the field, but, in the past, the means of achieving this have not been so efficient. Telephone calls, emails, document sharing – all of this helps achieve inter-team collaboration, but in a way that is inefficient and not secure.

Cloud platforms are changing the game when it comes to collaboration. Now, offshore staff can collaborate in real time, via tools and solutions built into the platform itself. This means there are no weak points in security and no constrictions in communication. Collaboration becomes much more efficient and highly secure.

Increased Resilience for Offshore Staff

The Covid-19 pandemic caused significant disruption for businesses and societies across the ASEAN region and elsewhere in the Asia-Pacific sphere. The Brunei sultanate (within ASEAN) experienced a 17.1% fiscal deficit in 2020 as the pandemic took hold, while the Maldives (outside ASEAN) saw their deficit grow to 27.5%. However, the AmCham-ERIA survey found that the majority of foreign businesses within ASEAN suffered only a “moderately adverse impact” during this period. Almost 11.5% of respondents to the survey described no impact at all, or a positive impact on business.

How can businesses weather this kind of storm so lightly, emerging relatively unscathed or even better than before? One of the key aspects – touched on in the AmCham-ERIA report – is the digital economy. If team members are able to work from home (WFH) or in a remote location, they are able to carry on their business operations without much disruption. For business process outsourcing operations, this kind of flexibility and resilience is vital. Cloud services are helping to make this happen by providing secure and efficient environments to support WFH and remote operation.

While this example focuses on the Covid-19 pandemic, it is more broadly applicable. Businesses need to be able to weather any storm that comes their way. Deploying offshore staff with in-office and WFH capabilities gives these businesses the confidence to grow and invest even in an uncertain environment.

Better Environment for Process Innovation

Offshore staff need to be able to innovate and improve their processes. Without this ability, it is difficult for them to hone the services they offer to clients, and to experience genuine growth. Working with cloud platforms and virtualised servers creates a far more effective environment for process innovation. Let’s take outsourced software development as an example. The offshore development staff may want to shift to an agile development model, replacing the inefficient waterfall development models they have used in the past. This is very difficult when working with just a single physical server, but it becomes easier on virtual solutions deployed in the cloud, partitioned to function as multiple independent servers.

This is just one example, but the concept is also applicable in other situations, such as when businesses outsource admin tasks. Admin staff also need to be able to innovate, drawing upon state-of-the-art tech concepts such as machine learning and natural language processing to increase their efficiency. Cloud structures provide the perfect environment to deploy ML- and NLP-enabled applications to make life easier for team members.

Uptime and Business Continuity Guarantees

All businesses need to be able to get as close to 100% uptime as possible. While this 100% gold standard may be almost impossible to accomplish in practice, organisations can still achieve upwards of 99% uptime when they use cloud-based disaster recovery solutions. The cloud is the ideal location to back up files and applications, ready for redeployment if the worst happens. This means the business can remain online even if its systems are struck by unforeseen circumstances.

Proactive business continuity is always the best policy – i.e., businesses need to work to pre-empt potential disaster, rather than simply react to it. Despite this, an effective disaster recovery solution still provides a useful safety net, helping the organisation get ever closer to that ‘magic’ figure of 100% uptime.

Discover More About the Future of Outsourcing and How This Can Benefit Your Business

The team here at enablesHere at enablesGROUP, we are specialists in the BPO field. With our experience and expertise, we help businesses leverage the opportunities that outsourcing can provide. Get in touch with us today to learn more.