It’s that time of year again. Christmas is upon us, which means businesses are preparing to take their foot off the accelerator and ease up a little for the holidays. But a festive shutdown isn’t something you can just spring on everyone. While your customers, partners, suppliers, and other entities you interact with may all be undergoing the same process of closing down, you still need to get your business ready for Christmas in the right way, making sure to cross all the T’s and dot all the I’s before you finish up for the year.
This is where outsourcing at Christmas can make a real difference. Read on to discover what you can do to prepare for the festive shutdown and how your Philippine’s Team at enablesGROUP can help.
Finalising Those All-Important Communications
The idea of setting your out-of-office automated response to ‘on’ and going dark for a few days over the festive period is a pleasant one, but you need to get to that point first. Go through your recent communications — via email, chat tools, and other channels, for example — and make sure everything has reached its proper conclusion. Is there anything you haven’t followed up on yet? Now’s the time to do it before the office shutdown.
How Outsourcing at Christmas Helps
With Philippine BPO services from enablesGROUP, you can keep your outsourced extended team running over the Christmas period. This means any communications that do arrive on your desk while you’re not there are not left unresolved. Yes, there are probably lots of messages that can wait until after the new year, but there may be others that can’t (customers always want instant gratification), and this could leave you with a big problem to sort out when you come back to the office in January. With your outsourced team on your side, there is no danger of this.
Maintaining Revenue Over Christmas
Your business will still need to keep earning money and generating revenue. Even though business will likely be slow over Christmas (or not depending on the industry), you will want it to keep ticking over so you don’t end up experiencing a major hole in your income, or slowdown in growth trajectory early in the next year. This means continuing to support customers and even nurture new leads over the festive period.
How Outsourcing at Christmas at Christmas Helps
Working with your outsourced customer support team ensures that those who need help can still get it this Christmas. You may also want to outsource content marketing jobs, or even video production, to keep your business top of mind for your customers throughout Christmas and New Year. Even during the holidays — or especially during the holidays for some types of business — leads, prospects, and customers will want to stay connected, making purchases, managing subscriptions, or enquiring about products and services. Outsourcing can even give you the edge over your competitors who fail to do this.
Offering Seasonal Promotions
Seasonal promotions don’t work for all types of organisations, and it will largely depend on what kind of products and services you offer. However, these offers can be a great way to boost revenue at a key time of the year, and they represent a tried-and-tested technique for retail and eCommerce companies. Your customers will love special offers, too, and this could be beneficial in fostering long-term engagement that lasts long after the festive season is over.
How your Outsourced team at Christmas Helps
We’ve touched on customer service personnel and client-facing teams above, but outsourcing can also help you achieve these seasonal promotions in other ways. One that you might have overlooked is having creative input. Many of our BPO personnel here in the Philippines come from creative professional backgrounds and have much to offer in terms of qualifications, experience, and talent. These extended teams can work with you to create campaigns that really resonate, helping you to optimise sales even when the company is in shutdown.
Making Sure Payroll Is in Order
This is perhaps the most important entry on our list — payroll. Businesses have an obligation to pay their employees over the festive period, ensuring all outstanding wages and contracted bonuses are delivered at the right time. This means the organisation remains compliant with regulations, and employees are happy and contented.
How Outsourcing at Christmas Helps
Outsourcing helps in a big way here. At enablesGROUP, we offer payroll specialists, accounts payable and receivable teams hired for you to ensure that your users have the capability they need to run payroll in the right way, no matter what time of year it is. Make sure the payroll is finalised before the cut-off point and give your employees the support they need over the festive period.
Discover More About Building your support team from enablesGROUP
Ready to learn more about how enablesGROUP can change the way your business operates — not just for Christmas, but for the rest of the year? Reach out to our team today and let’s discuss what you need.
