Helpdesk Technician/Support

  • Respond to and/or initiate technical troubleshooting sessions with customers – via phone, email, and remote session.
  • Interact with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators, etc.).
  • Manage and work support tickets per industry best practices and utilizing existing CRM systems
  • Effectively communicate technical information to non-technical customers.
  • Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines.
  • Contribute to our Knowledgebase (author and edit knowledge base articles).
  • Maintain working lab systems to facilitate reproduction of customer issues.
  • Other related duties as appropriate and required.

JOB REQUIREMENTS:

  • Bachelor’s/College Degree in Computer Science, Computer Engineering, Information Technology, or relevant discipline.
  • At least 2 years of experience in handling the same post or any related experiences.
  • Familiarity with most common desktop/laptop software and hardware systems.
  • Experience in troubleshooting and configuring Windows-based networked PC.
  • Familiarity with network protocols and configurations (TCP/IP, LAN, WAN). Active Directory, Windows Server 2000, and higher, basic understanding of DNS, and DHCP.
  • Knowledgeable in LS Central, the Microsoft Dynamics 365 and associated MS stack, iOS, Android, and web technologies.
  • Ability to multi-task.

✔Temporary WFH
✔HMO from day 1 and nontaxable allowances
✔DAYSHIFT (AEST) – WEEKENDS OFF
✔1 full-time position available 

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