With a simple premise that all clients, large or small, deserve a trusted, high quality partner to deliver their operations and outsourcing services, enableSME commenced operations in September 2016 with 2 clients and 4 staff members.
Since then, we have grown almost 200% year on year and now have a team of over 400 staff servicing our clients across the globe 24 hours a day, 365 days a year.
We are proud to say that our growth has come in only 1 of 2 ways – (1) existing clients growing their teams with us or (2) clients referring their networks to us.
This is what trust based, transparent, reliable and secure operations and outsourcing should feel like.
We have developed a deep specialism in Retail and Digital operations and we have been privileged to have been awarded work with global multinationals.
As such in late 2019, we relaunched our business under the enablesGROUP branding with 4 key focus areas – enableSME, enablesDIGITAL, enablesOPERATIONS and enablesRETAIL.
- Well evolved Business Requirements repositories for scenarios that drive customers to contact you. (We can enable rapid automation with our in-house IP based on your technology landscape.)
- Transparent cost plus model available in the Philippines guaranteeing the quality of resources that work for you.
- Onshore account management and ability to re-engineer business process to make it compatible for offshoring.
Our clients have told us that our success has come down to 3 things:
We are open book with our pricing, recruitment and operational processes. Our clients are in control at all times and have the visibility of their operations to continuously, with us, optimise their teams performance.
We are proud that our stringent recruitment processes means we only hire the best. We work hard at keeping these awesomely talented people motivated, engaged and well developed – after all happy staff mean happy customers!