Secure BPO: How the Outsourcing Industry Is Overcoming Key Security Challenges

Secure BPO: How the Outsourcing Industry Is Overcoming Key Security Challenges

The outsourcing industry is putting unprecedented levels of convenience and capability into the hands of businesses of all sizes. But what about security? As business grows increasingly international, great care must be taken to guarantee security at every turn. Let’s take a look at some of the key challenges and how these are being overcome.

Protecting Sensitive Data

BPO and remote work require large amounts of data, and much of this data is sensitive and in need of protection. Insecure storage systems, weak access points, user fraud, and a range of other issues can put this data at risk. If BPO organisations do not properly protect this data, they may be fined or even worse, and the future of their business is put at risk.

Overcoming This Security Challenge

To overcome this challenge, BPO organisations need to be able to monitor and manage data storage systems. Any potential breaches and weak points must be identified and mitigated ahead of time, preventing unauthorised access before it occurs. With machine learning tools and powerful automation, businesses can make sure that no sensitive records are left exposed.

Remaining Compliant Across International Boundaries

Business process outsourcing and remote teams are opening doors and unlocking benefits for organisations across the globe. Suddenly, business has become internationalised – companies can access international markets that they could only dream about before. But this brings with it its own challenges.

When teams are operating across international borders and boundaries, they come into contact with different regulations and legal considerations. How do they ensure compliance across all of these different jurisdictions? What’s more, how do they achieve this without dramatically increasing their costs?

Overcoming This Security Challenge

International regulatory bodies – as well as bodies within domestic jurisdictions – recognise that business is becoming increasingly dynamic and international. As a result, many of these bodies provide internet portals, which businesses can use to check compliance regulations and submit necessary paperwork digitally.

Business process outsourcing software can integrate with these portals, ensuring that document transfer and regulatory compliance tasks are completed without fail. AI-based tools can automatically complete these tasks, reducing the complexity associated with remaining compliant. To provide additional protection, human teams can manually oversee the compliance process.

Achieving Secure Collaboration

Remote staff need to be able to collaborate – this is one of the fundamental tenets of BPO and remote work. This means the ability to communicate in real time, even when teams are distributed around the world. However, this collaboration cannot come at the cost of security.

In some senses, collaboration is a security weak point. This is because teams need to share information in real time, potentially exposing this information to theft or corruption.

Overcoming This Security Challenge

BPO firms are overcoming this challenge by using comprehensive collaborative platforms. This means there is a single system that supports collaboration between remote team members, bringing together encrypted instant messaging facilities and real-time collab apps to facilitate communication in a secure environment. Remote teams do not need to resort to external messaging applications, or even email and text message, to communicate with one another.

Maintaining Control of Access Permissions

There are two main issues when it comes to access for remote staff. One: unauthorised use of access credentials to view sensitive data or business processes. Two: hacking incidents, in which unauthorised users defraud their way into the system.

Each of these issues needs a robust response. BPO organisations simply cannot afford to have unauthorised users accessing their systems, as this puts the entire operation in jeopardy. At the same time, the organisation needs to ensure that all users who are authorised can access the system whenever they need to.

Overcoming This Security Challenge

Firstly, BPO companies need to be able to monitor all users of the system. They need to be able to draw on machine learning and artificial intelligence as they identify suspicious behaviours and take steps to protect the system. Monitoring is only the first stage here – managers need to be able to take immediate action, barring access to any users who arouse suspicion. Management personnel must also have the capability to effectively offboard users who leave the organisation, preventing them from returning to the system without authorisation.

Secondly, the company should implement multi-factor authorisation (MFA) to keep the log-in process secure. This means users need a username and password, and another form of authentication before they are granted access. For example, they may need to verify their identity via a registered device such as a phone or tablet, or they may use biometric information to complete the log-in.

Discover About Secure Outsourcing, and a Resilient Industry

The team here at enablesGROUP is committed to achieving maximum security, flexibility, and reliability from BPO. Get in touch with us today to learn more about what we can do for your business.