Getting Our Clients Where They Want to Be with Business Process Reviews
Forging Ahead – How Business Process Reviews Are Helping Our Clients Become Ultra-Efficient A common misconception about business process outsourcing (BPO) is that it is wholly passive. Some people think that BPO teams simply receive a set of instructions or tasks to be completed, and then execute this as directed. The truth of the matter […]
The Evolution of Live Chat and Its Role in BPO
Can you imagine life and work without live chat? For many of us, the answer is a resounding ‘no’. This functionality has become key to our professional and personal lives, but where did live chat come from, and how have we arrived at this point? The Live Chat Timeline In a twist that may be […]
BPO Under the Microscope: A Case Study of Business Process Outsourcing for the Healthcare Industry
Without healthcare process outsourcing, organisations and businesses must shoulder a significant burden. If there is no external assistance, in-house teams need to handle all processes themselves, including both core and non-core operations. To put it simply, it’s almost impossible to achieve the efficiency healthcare teams need if they are handling everything in-house. This is why […]
More Than Just Metro Manila: How BPO Is Becoming a Driving Force Right Across the Philippines
How Metro Manila’s BPO Industry Is Supported by Talent from Right Across the Philippines Metro Manila is one of the key economic and cultural centres of the Philippines and is among the most important business and commercial hubs in the whole Asia-Pacific region. Encompassing the Philippine capital of Manila — as well as 15 other […]
How Small Businesses Are Seeing Big Benefits from Outsourcing
The idea of outsourcing – of leveraging the benefits of a BPO – once seemed out of reach for many businesses. Such an international focus seemed impossibly distant for start-ups or for other small-scale enterprises. Well, this is not the case anymore. Firstly, digital communication tools have brought the world closer together, helping business owners […]
Why BPO? The Key Motivating Factors Behind Outsourcing Projects
It’s not unusual for business owners to be a little anxious about the prospect of outsourcing. Some may feel it to be a sign of weakness — ‘we should be able to handle this ourselves’, for example — while others may worry about security or quality of work. With this in mind, why should your […]
Global Outsourcing Market in Even Better Health than Expected, and the Philippines Is Leading the Way
It’s no secret that business process outsourcing has been surging forward in recent years, passing some impressive milestones along the way. What is surprising, however, is the pace of this growth. The BPO market is repeatedly accelerating beyond the expectations and predictions of even the most optimistic industry commentators. The global BPO market is a […]
The Emerging Power of BPO in Southeast Asia
A report from the Asian Development Bank in May 2022 provides fascinating insight into the growth pathways for ASEAN countries in the wake of the Covid-19 pandemic. This report offers optimism and positivity after what has been a trying time for the world economy, outlining how key industries and sectors will spearhead growth in the […]
How the Philippines Is Becoming a Force to Be Reckoned with in Creative BPO
Business process outsourcing – or BPO – is often discussed in highly technical terms. These terms might relate to data analysis, software development, computer coding, and a range of other disciplines that have become paramount in modern business. But there is more to BPO than just this. Increasingly, businesses from across the world are looking […]
How Cloud Services Are Shaping the Future of Outsourcing
Cloud services are becoming increasingly crucial across all areas of business. However, in the business process outsourcing market, they are particularly valuable. This is because of the remote nature of BPO work, and the security safeguards and business uptime guarantees BPO firms need if they are to be competitive. Read on to learn more about […]